Clarifications query

Intro

• After submitting any service request, the review team may seek clarifications.

• Basically missing attachments, or any information that needs to be clarified after you already submitted your form and some information was not clear.

• You should get this status on the specific submission made to know if any clarification is required.

  

  • You can choose to view the submitted request or edit if you already know what is needed of you.

  • Either, Respond to query action should take you to this tab where you can respond to the message queried to you.

  

• Note the pending response status with the respond button at the end.

• Optionally, you can still edit the request by clicking the edit Submission button.

• Read through the respond tab and provide the requested information.Submit to send application.

  

• The proceed is now active with the message of success clarification submission.

  

• Continue to the submissions tab with the status reading clarifications responded .Wait until your application has been reviewed.

  

• The proper status will be updated to guide you accordingly. i.e Billing.You can proceed to payments